Local Brand expert shares his opinion
I met with Alan Bergstrom one of the attendees from the program that was presented last year (
Alan was interested in attending this event because he is convinced that
Alan defined the significant points he learned at this events as follows:
#1 Happy employees make for happy customers - everything starts here.
#2 Engaging the emotions of your customers is a powerful aspect of delivering a great customer experience. This contributes most of all to a great experience
#3 Formalizing and institutionalizing a quality service approach to employee and customer engagement creates a culture of excellence within an organization. It takes a conscious effort to embed this within a culture for it to become second nature.
Here is Alan talking about how he feels about