Thoughts, musings, interviews, images, and video that speak my mind at times.
Wednesday, July 21, 2010
New Date for Disney Institute - Disney's Approach to Quality Service
In looking at companies that continue to deliver a quality product in today's economy you have to look at the customer experience consistently delivered by Disney. They give organizations a peak behind the curtains through Disney Institute. I will be interviewing several people that attended the program last year to hear what they took away and applied within their organization after attending.