Disney Institute: "Service Quality,
by Scott Madison Paton at Quality Digest
Can Mickey Mouse teach corporate
America new quality lessons? Quality Digest takes a look behind
the scenes at Walt Disney World.
It's hard to imagine a place more magical than Walt Disney World. The central Florida theme park continues to thrill, delight and exceed its guests' expectations more than 25 years after its opening."
Wendy's Note: My experience with Disney started on Sunday evenings as a kid to watch the TV show. It was the only thing good about the weekend coming to an end. The empire that Disney has created is supported by one of the best service organizations in the world. If one were to pick an organizations that really engages with customers, this would be it.
The success of Disney programs is now being taken outside the organization through the Disney Institute and their Approach Series of Business Excellence Programs. Over the next few weeks I will have some interviews posted of people who have participated in the training. Their thoughts on what they brought back to each business will be shared.
When I had the chance to host and support the Disney Institute coming to Madison WI, I jumped at the chance. Stay tuned to more information on Disney's Approach to Quality Service program on August 12, 2010 at the Monona Terrace Convention Center.